Hello and welcome to the HerWeight support page! This app is built by an indie developer with one simple goal: to help women filter out the noise of daily weight fluctuations, align data with natural menstrual cycles, and focus on the true downward trend without anxiety.
If you are experiencing any issues, please check the FAQ below. If your question isn't answered, feel free to reach out directly.
1. Why isn't my Apple Health data syncing? HerWeight requires permission to read your Apple Health data. If your historical data isn't showing up, the permission might have been disabled. How to fix: Go to your iPhone's Settings > Health > Data Access & Devices > HerWeight, and ensure the switches for Weight, Body Fat, and Menstruation are turned on. Re-open the app, and it will sync automatically.
2. Why are some data points on the chart faded or transparent? This is our "Optimistic Mode" in action! Faded dots represent temporary weight bounces (often just water retention). HerWeight visually mutes these noisy data points and only connects your "new lows" with a solid line to help you stay calm and focused on your actual progress.
3. How do I edit or delete a wrong entry? In the detail card below the calendar, or in the history sub-list, you can simply swipe left on any specific record and tap "Ignore." This will hide the data point within HerWeight without messing up your original Apple Health database.
4. I purchased Pro, but the features aren't unlocked. Sometimes network delays can prevent the app from instantly recognizing a purchase. How to fix: Go to the Settings page in the app, scroll to the bottom, and tap "Restore Purchases." As long as you are logged in with the same Apple ID used for the purchase, your Pro status will instantly unlock.
5. Will I lose my data if I get a new iPhone? HerWeight operates entirely locally without external servers. Your data is safely stored on your device. As long as you transfer your data using an iCloud backup or sync via Apple Health, everything will seamlessly carry over to your new device.
Since this is an indie app, it might not be perfect yet. If you run into any bugs or have suggestions on how to make it better, please email me. I read and reply to every message.
📩 Support Email: [email protected]
你好！欢迎来到「她体重」的用户支持页面。 这款 App 由我个人独立开发，初衷是为了帮女生过滤掉日常称重时的反弹噪音，结合生理节律，看见真正向下的趋势。
如果你在使用中遇到了任何问题，希望下面的常见问题解答（FAQ）能帮到你。如果问题依然存在，请随时给我写信。